Terms of service

The rules we provide web hosting, email and domains by. We have tried to write them in plain English – if anything is unclear, just drop us a line.

1. Introduction

These terms govern the relationship between OSCLOUD LTD, 33 Loweswater Road, GL51 3AZ Cheltenham, United Kingdom, company registration number (CRN) 1615763866, which operates the Pibbo service (the “Provider”), and the customer who orders a service from the Provider (the “Customer”).

The Customer is the person who ordered the service, as well as the holder of a domain registered through the Provider, or a person recorded as the payer or contact for the service.

The Provider is not VAT registered. All prices shown on pibbo.pro are final.

2. Definitions

  • Service means web hosting (the Tiny, Big and Happy plans), email hosting (the Envelope plan), domain registration, renewal or transfer, and any other services the Customer orders from the Provider.
  • Server means the Provider’s technical equipment on which the services run.
  • Domain means a domain name registered under the rules of the relevant registry (for example Nominet for .uk domains).
  • Period means the time for which the service is paid in advance – usually one year.

3. Ordering and forming the contract

The Customer orders a service through the order form at pibbo.pro or by email. An order is not binding until the Provider confirms it.

The Provider checks the order, confirms it by email and sends the Customer an invoice. The contract is formed when the invoice is paid. The Provider may decline an order without giving a reason.

By sending an order, the Customer confirms that they have read and agree to these terms and the privacy policy, and that they accept the rules of the registry for any domain ordered.

4. Price, payment and renewal

Services are paid in advance for the whole period, at the prices valid on the day of the order. Domain prices follow the current price list of the registry and registrar.

The Provider sets up the service once the payment has reached its account and sends the Customer their login details.

Before the end of the period, the Provider sends the Customer a reminder and an invoice for the next period by email. If the Customer does not wish to pay it, the service ends at the end of the period.

If the Customer has not paid an invoice within 10 days after it is due, the Provider may suspend the service and, after another 30 days, cancel it including the stored data. A domain that is not paid for in time may not be renewed and, once the registry’s grace periods have passed, anyone else may register it.

If the registry or registrar increases the price of a domain, the Provider may adjust the registration or renewal price accordingly. The Provider will tell the Customer about the change before issuing the invoice.

5. The Customer’s rights and obligations

  • The Customer is responsible for the content they put on the service and for the security of their web applications (for example keeping their content management system up to date, unless they have the Happy plan).
  • The Customer must not use the service for anything unlawful, anything that infringes the rights of others or anything that threatens the running of the servers – in particular distributing malware, phishing, unsolicited email (spam), attacking other systems or sharing copyrighted content without permission.
  • Erotic and pornographic content is not allowed on our services, not even in password-protected areas.
  • The Customer must not get around the service limits, in particular the limit of 50 outgoing emails per hour per mailbox. Our services are not meant for mass mailing.
  • The Customer must provide true and up-to-date contact and domain holder details and tell the Provider about any changes without delay.
  • The Customer must keep their login details safe. The Customer is responsible for anything done using their login details.

6. Political content

Pibbo is a politically independent service. The Provider does not provide services to political parties, political movements or other political groupings or their branches, to election candidates or to election campaigns. Nor does it host websites or projects whose main purpose is political campaigning or promoting a political party, movement, candidate or political programme.

This rule applies across the whole political spectrum, without exception and regardless of which school of thought the Customer or the content identifies with.

The Provider does not support any political party, movement or political activity, financially, materially or in any other way.

An exception may only be granted on the basis of a prior request sent through the contact form, and only with the unanimous agreement of all of the Provider’s representatives. An exception may be considered in particular for the websites of parish, town or city councils and other local government bodies. There is no legal entitlement to an exception and the Provider does not have to give reasons for its decision.

If the Provider finds that a service is being used in breach of this section, it will ask the Customer by email to move the service elsewhere and may terminate the contract with 30 days’ notice. During that notice period the Provider will let the Customer download all their data and, on request, transfer their domain to another registrar. The Provider will refund the Customer a proportionate part of the price for the unused period.

7. The Provider’s rights and obligations

  • The Provider will keep the services running with the highest availability it can reasonably achieve. The Provider is not responsible for availability during planned maintenance, which it announces to Customers in advance, or for outages caused by circumstances beyond its control (for example a data centre or network outage, or an attack on the servers).
  • The Provider regularly backs up web hosting and email. Backups are used to restore the service; Customers are advised to keep their own copy of important data. The Customer can ask support to restore data from a backup.
  • The Provider may restrict or suspend any part of a service that threatens the running of the servers or other Customers (for example an overloaded script or a hacked website), and will inform the Customer without delay.
  • The Provider may suspend a service or terminate the contract if the Customer seriously or repeatedly breaches these terms. Before restricting a service, the Provider will always try to resolve the matter with the Customer first, unless there is a risk of harm or the content is clearly unlawful.
  • The Provider is not responsible for the content the Customer puts on the service, or for any infringement of third-party rights by that content.
  • The Provider is not responsible for errors in domain registration caused by incorrect details supplied by the Customer. The Provider will remind the Customer before a domain expires; it is not responsible for a domain the Customer does not pay for in time.
  • The Provider may change the technical parameters and features of the services, provided this does not significantly disadvantage the Customer. The Provider will announce changes on its website or by email.

8. Liability

The Provider is only liable for proven direct loss caused to the Customer by a breach of its obligations. Total compensation is limited to the price the Customer paid for the affected service for the current period. By agreement, compensation may also be given as a free extension of the service.

The Provider is not liable for loss of profit or indirect loss. These limits do not apply to loss caused intentionally or through gross negligence, to death or personal injury caused by negligence, to fraud, or where liability cannot be limited by law. Nothing in these terms affects your statutory rights as a consumer.

9. Cancellation and ending a service

If the Customer is a consumer, they may cancel a contract made at a distance within 14 days of it being formed, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Simply email info@pibbo.pro.

By placing an order, the Customer asks for the service to be set up before the cancellation period ends. If they cancel, the Provider will refund the price paid, minus a proportionate amount for the time the service was provided.

A domain is registered at the Customer’s express request and the registration is complete at the moment it is made. By ordering a domain, the Customer acknowledges that they lose the right to cancel that part of the contract once the domain has been registered, and the domain price cannot be refunded.

The Customer may end a service at any time by email. The price for the rest of the prepaid period is not refunded, unless these terms say otherwise. Before the service is cancelled, the Customer can download their data and ask for their domain to be transferred to another registrar.

10. Complaints

If a service is not working as it should, or the Customer disagrees with an invoice, they can complain by email to info@pibbo.pro or through the contact form. The Provider will deal with the complaint without undue delay and within 30 days at the latest.

Consumers in the United Kingdom can get free, impartial advice about their rights from the Citizens Advice consumer service (citizensadvice.org.uk).

11. Privacy

The processing of Customers’ personal data, including the data processing agreement for data the Customer stores on our services, is covered by our separate privacy policy at pibbo.pro/en/privacy.

12. Final provisions

The Provider may make reasonable changes to these terms. The Provider will tell Customers about any change by email at least 30 days in advance. If the Customer does not agree with the change, they may end the service before the change takes effect and the Provider will refund a proportionate part of the price for the unused period.

The contract is governed by the law of England and Wales. If the Customer is a consumer, this does not affect the mandatory protections of the law of the country where they normally live, nor their right to bring a claim in the courts of that country (including the courts of Scotland or Northern Ireland).

If any provision of these terms is found invalid, the remaining provisions stay in force.

Effective from 2 November 2026.