It really is us on the other end.

No chatbot, no endless transfers. Just people who genuinely look after your services.

When something is not working, the last thing you need is to explain your problem to an automated assistant that, ten minutes later, suggests reading the guide you have already read three times.

Contact support What can we help with?
Pibbo the penguin at a tech support desk with a phone and a manual

At Pibbo we do things a little differently. When you write to us, your message goes straight to the people who run our services.

No anonymous call centre, no outsourced operator hearing about your server for the first time. And above all, no artificial intelligence pretending to be a human. Our support is real people. And they will genuinely try to help.

99.9% service uptime

We are not the biggest. But we know what we run.

Pibbo builds on years of running the OSCLOUD project’s services. Over that time we have learned that a good service is not about how many features it has or how pretty its website looks. Above all, it is about working.

Over the years our services have reached roughly 99.9% uptime. And those are not just numbers we wrote on a flyer. Hundreds of OSCLOUD users experience the service every day.

Of course, even we cannot promise that nothing will ever go wrong. Servers are still just machines and sometimes have their own idea of how our day should go. What matters is how we look after them and what we do when a problem crops up.

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Tens of minutes typical reply time

How quickly do we reply?

We want to be fair here. Pibbo is a community-minded project we run alongside our day jobs. We are not a round-the-clock customer centre with someone sitting by the “Reply” button 24 hours a day.

Even so, we try to respond as quickly as we can. We usually answer everyday questions within tens of minutes. Sometimes it is faster. Other times, when we are at work or dealing with something important, it may take longer.

We do not want to promise a reply within five minutes if we know we cannot always keep that promise. And when there is a problem with the infrastructure itself, fixing it naturally comes before routine questions.

What can we help you with?

You do not need to be a technical expert to get in touch. We will help even if you are not sure what exactly needs setting up.

Email on your phone and computer

We will set up your mailbox with you in the app you use.

Pointing your domain

We connect your domain to your website, email or another service.

HTTPS certificate

We make sure your website opens securely, without warnings.

Connecting to your hosting

We help you upload your website and get into your hosting control panel.

Technical problems with your website

Together we work out what is not working and find a fix.

WordPress management

With the Happy plan, we look after the technical side of WordPress for you.

There is no such thing as a silly question. Only technical guides that sometimes look as if they were written to spite people.

And what if something more serious goes wrong?

Our infrastructure is continuously managed, secured and backed up. We look after the technical running of the servers, so customers do not have to deal with their updates, maintenance or day-to-day management.

If there is an outage or a technical problem on our side, we get straight on with fixing it. We cannot always say in advance how long a fix will take. It depends on the nature of the problem.

But we certainly do not wait for the tenth customer to tell us something is broken before we start thinking about it.

Why do we not offer 24/7 support?

Because we would rather not sell you an illusion. Pibbo is not a big company with several shifts of technicians. It is a project run by people who enjoy technology and want to offer quality services at affordable prices. That is exactly why we can keep our prices so low.

There is a flip side, though: we cannot promise an instant personal reply at three in the morning. Our servers of course keep running while we sleep. And we do not leave them unmonitored.

We simply distinguish between running the infrastructure and personal customer support. Reliable hosting does not mean someone has to sit by a chat all night waiting to see if you want to ask about changing your password.

We speak human.

If you write that your “email on the phone is not working”, we will not ask you to name the protocol, port and encryption method first. We will work out together what is wrong and explain the fix in plain words.

And if you know your way around tech and want to get into the details, we are happy to talk technically too.

We adapt to you. Not the other way round.

Need help? Drop us a line.

Whether you are dealing with a specific problem, need something set up or just want to make sure you have picked the right plan, get in touch.

We do not promise miracles on the spot. But we do promise there will be a person on the other end who cares about your problem.

Pibbo — Real people. Real help. And a penguin thrown in. 🐧

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